Terms of service
TERMS OF PURCHASE
Terms for Purchase for haircareawesome.com
Products available for purchase from the Website are intended for non-commercial use only and by placing an order you confirm that you are a consumer.
The inclusion of any products or services on the Website at a particular time does not imply or warrant that such products or services will be available at all times. AGA Product, Inc. reserves the right to discontinue any product at any time.
AGA Product, Inc. reserves the right to amend these Terms for Purchase from time to time without prior notice to you. The Terms for Purchase that will apply to your order will be those on the Website at the time you place your order.
- Orders, deliveries, prices and delivery charges
You place your order through the system provided on the Website.
Once you have placed your order you will receive an order confirmation, through e-mail.
Please note that for the safe delivery of any order you must state a correct delivery address and contact details (no P.O. boxes – since the courier requires a signature upon delivery). The delivery address is to be an address where you can be reached during ordinary business hours – Monday through Friday. AGA Product, Inc. is not responsible for any costs related to you providing AGA Product, Inc. with an incorrect address or contact details, or an address where you cannot be reached during ordinary business hours – Monday through Friday.
It is not possible to redirect an order once it has been dispatched.
All orders are shipped from 2013 W. Commonwealth St. #M, Fullerton, CA 92833, United States.
AGA Product, Inc. exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option. Unfortunately AGA Product, Inc. may be unable to deliver to certain countries and/or regions, in which case you will be informed thereof either when placing an order or thereafter.
AGA Product, Inc. endeavors to dispatch orders in the fastest possible time and aims to deliver the products within 2 to 6 working days following confirmation of an order. Though AGA Product, Inc. aims to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order. Please, do note specific terms for deliveries for pre-orders below.
Once your order is ready to be shipped from our warehouse you will receive the shipping information through an e-mail. For international shipments such e-mail will also contain the name of the courier and a tracking ID.
If your order does not arrive by the scheduled date, please contact courier’s customer support with the provided tracking number in your order confirmation. If you have not received any tracking number please contact AGA Product, Inc. Customer Service via email firstname.lastname@example.org
The prices displayed at the Website does not include the statutory Value Added Tax (VAT) for sales within the European Union (“EU”). For orders for deliveries outside of the EU, AGA Product, Inc. do not collect VAT, GST, duties and/or taxes, etc. for the products (“Charges”), and AGA Product, Inc. can therefore not state what your total price will be (including such Charges). You as a customer are responsible for paying all Charges related to the products, as you are the importer of the products. We recommend you to contact you local custom for details related to such Charges before placing an order. In case you refuse to pay such Charges, you will not receive the products.
For any uncollected products (e.g. due to incorrect address or contact details, or unsuccessful deliveries due to courier not being able to reach you, or non-payment of the Charges (if applicable) you will be charged an administrative cost: EU – EUR thirty (€ 30), and outside of EU – USD forty ($ 40), however not exceeding the total order value. Order for uncollected products will automatically be cancelled, and you will be refunded any exceeding amount.
The cost for each delivery method is clearly indicated during the check-out process. If AGA Product, Inc. are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. If for any reason AGA Product, Inc. is unable to fulfill your order, you will be informed thereof at the earliest opportunity. AGA Product, Inc. will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a representative from AGA Product, Inc. will contact you to settle the refund.
- Withdrawal of an order
Right of withdrawal
You have the right to withdraw an order, in accordance with what is set forth below, without giving any reason.
The withdrawal period will expire after 30 days from the day on which you receive the products. In case of an order for multiple products delivered separately, the withdrawal period will expire after 30 days from the day on which you receive the last product. Please, do note specific terms for withdrawal from pre-orders below.
To exercise the right of withdrawal, you must inform us via email or regular mail of your decision to withdraw an order by an unequivocal statement. You may use the model withdrawal form set forth below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of return/exchange/refund/withdraw
Upon return/exchange/refund/withdrawal you shall send back the products to AGA Product, Inc., together with its original packing, labels or tags, inserts, accessories, etc., to the address provided to you by our Customer Service, without undue delay and in any event no later than 30 days from the day on which you communicated your return/exchange/refund/withdrawal to AGA Product, Inc. The deadline is met if you send back the products before the period of 30 days has expired. All products sent by you to AGA Product, Inc. are at your own risk and you will have to bear the direct cost of returning the products. AGA Product, Inc. shall reimburse to you all payments received from you, not including the costs of delivery (no exception) and a restocking fee of 20%. What is set forth below related to diminished value of the returned products), without undue delay and in any event no later than 30 days from the day on which AGA Product, Inc. has received the products. AGA Product, Inc. will carry out such reimbursement using the same means of payment as you used for the initial transaction.
You are liable for retuning items cost and/or any diminished value of the product/s. Damage resulting from the handling and shipping you will not be held liable other than what is necessary to establish the nature, characteristics and functioning of the product/s. This means the products should not have been damaged, soiled, washed, altered or worn (other than to try the product on only) and that any labels or tags should be intact. Please, do note specific terms for your liability for any diminished value for the smartphone below.
Due to hygiene reasons, you have no right to withdraw purchases of in-ear products, and their accessories, if such product’s packaging has been opened, meaning that AGA Product, Inc. only accepts withdrawal of unopened packages of in-ear products.
(Please include the following information via email if you like to return/exchange/refund)
— To : AGA Product, Inc. Customer Service at email@example.com
— I (*) hereby give notice that I would like to return/exchange/refund of the following products (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
_Please describe the reason of return. Be very specific, provide in detail reasons why you would like to return this item
__Provide pictures of the status of item if possible (optional).
- Terms of purchase for Pre-Order products
What is set forth below in this Clause 4 applies for pre-orders of products and is in addition to and in relevant parts replaces the ordinary Terms for Purchase.
You may pre-order a defined Pre-Order product separately or in combination with other products that are available for purchase on the Website. All products in such order will be shipped to you in the same parcel according to estimated shipping date of the defined Pre-Order product.
When you place a pre-order, you will be charged the full amount of the ordered products at the time of placing the pre-order.
All products under the pre-order are expected to be ready to be shipped at the estimated shipping date in the order confirmation e-mail. Such date is only an estimate, is subject to change, and AGA Product, Inc. does not represent or warrant that AGA Product, Inc. will be able to ship the product/s by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product/s is not met, AGA Product, Inc. is not responsible for any damages that may occur due to the delay, nor shall AGA Product, Inc. be obligated to provide any discounts, refunds or credits due to any such delays.
You have a right to withdraw from a pre-order in accordance with what is set forth in the ordinary Terms for Purchase. For the pre-order, the withdrawal period starts when you have received the product/s. If, however, the pre-order has not been shipped at the estimated shipping date in the pre order confirmation e-mail, you have the right to withdraw from the order by informing AGA Product, Inc. via email of your decision to withdraw and you are thereafter refunded the full amount of the order.
- Damaged products
In case of any damages to a product or its packing upon delivery to you, AGA Product, Inc. kindly ask you to notify AGA Product, Inc. immediately upon receipt of the product. Please include in such notice information about the damage and photos of the damage of the product and/or its packing. If so is requested by AGA Product, Inc. you shall send back the product in question to AGA Product, Inc. together with the couriers original packing, the product’s original packing, labels or tags, inserts, accessories, etc., to the address provided to you by our Customer Service, without undue delay.
- Payment methods
You can pay for your products in the ways set out on the Website, at the time of your purchase. For credit card or debit card You can enter your payment details at the time you place your order using a valid credit or debit card (as accepted by SHOPIFY at the time of payment). SHOPIFY reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data is correct. AGA Product, Inc. may refuse orders depending on the result of these checks. Please note that AGA Product, Inc. do not accept cash or checks.
For all payments the applicable terms for such payments will apply.
If AGA Product, Inc. breaches these Terms, AGA Product, Inc. shall only be liable for losses that are a reasonably foreseeable consequence of such breach. AGA Product, Inc. is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity. AGA Product, Inc. is furthermore not responsible for any losses that are due to an event that is beyond AGA Product, Inc. reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. AGA Product, Inc. maximum liability to you for any loss or damage arising in connection with your order on the Website shall be limited to the total price of your order. Nothing in these Terms shall exclude or limit AGA Product, Inc. liability with regard to any matter for which it would be unlawful for AGA Product, Inc. to limit or exclude AGA Product, Inc. liability.
- Inaccuracies on the Website
AGA Product, Inc. cannot guarantee that the content of the Website is free of inaccuracies or typographical errors at all times, nor can AGA Product, Inc. guarantee that all the information is up-to-date. Although AGA Product, Inc. strives to display the correct texts, images and pricing on the Website, errors may occur. AGA Product, Inc. may at any time amend the content of the Website and reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case AGA Product, Inc. will notify you by email and give you the option of placing a new order with the correct price or cancelling your order. If AGA Product, Inc. are unable to contact you, your order will automatically be cancelled.
AGA Product, Inc. makes all reasonable efforts to accurately display the attributes of the products, including composition and colors. However, the actual color you see will depend on your computer system and configuration, and AGA Product, Inc. cannot guarantee that your computer will accurately display such colors.
- Defective products
If there are defects in the products you have purchased, abides by all statutory guarantee regulations. If you have a complaint regarding material or manufacturing faults in products that AGA Product, Inc. has supplied, including damage incurred in transit, please inform Customer Service via email at firstname.lastname@example.org
AGA Product, Inc. reserves the right to assign or pledge to third parties any claim(s) for payment including any payment installments that have arisen in connection with the delivery of products.
If any part of these Terms for Purchase are disallowed or found to be ineffective by any court or regulator, the remaining terms and conditions shall continue to apply.
13 Governing Law
These Terms and Conditions are governed by US Court law and any dispute shall be settled in a US Courtroom.
- Company Information
AGA Product, Inc.
2013 W. Commonwealth St. Suite M
Fullerton, CA 92833
Toll Free: 877-378-0411
Contact Details: AGA Product, Inc. Customer Service